Thanks to support from Lloyds Bank Foundation for England & Wales the staff team from The CRUMBS Project have been working with Chloe from Core Insights to map our charity’s processes and find areas where we can work smarter to help all CRUMBS Project trainees.
Recent Deloitte research highlights the delicate balance the sector must strike. 60% of hospitality workers say employee turnover has increased
As a hotel manager, I’ve learned that the guest experience doesn’t begin at check-in—it starts the moment a reservation is made. The way we handle bookings, from the first inquiry to the final confirmation, sets the tone for everything that follows. Improving your reservation processes isn’t just about efficiency. It’s about building trust, anticipating needs,...
In hospitality, trust is currency. Guests entrust us not only with their comfort but also with their belongings. And when something goes missing, how we respond can make or break their perception of our service. That’s why a well-managed lost and found system isn’t just a back-office function—it’s a frontline strategy for building guest loyalty...
The CRUMBS Project, Hibberd Court,
20A Hibberd Way,
Bournemouth BH10 4EP
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