Thanks to support from Lloyds Bank Foundation for England & Wales the staff team from The CRUMBS Project have been working with Chloe from Core Insights to map our charity’s processes and find areas where we can work smarter to help all CRUMBS Project trainees.
In hospitality, every detail matters. From the scent of the lobby to the crispness of a pillowcase, guests notice everything. And one of the most overlooked yet impactful areas of service delivery is laundry. Clean, well-presented linen and timely guest laundry services are not just operational tasks—they’re part of the guest experience. As a hotel manager, I’ve seen firsthand how...
As we move toward 2026, the conversation around property-management systems (PMS) has evolved from functionality to philosophy. No longer
Responding to guest feedback quickly and professionally isn’t just a nice-to-have; it’s essential for maintaining your reputation and building guest loyalty
The CRUMBS Project, Hibberd Court,
20A Hibberd Way,
Bournemouth BH10 4EP
Copyright © 2021. The CRUMBS Project, providing Occupational Vocational Training.
Registered Charity Reg No 1151926, Company Reg No 07294713 All Rights Reserved
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