Training placements available at CRUMBS

An important guiding principle for hotel design, in-room features and public amenities is, “As one does at home, one will soon expect at hotels.”

As hotel leaders, we know that service excellence doesn’t happen by chance—it starts with who we hire, how we train them, and the culture we create from day one.

When it comes to guest satisfaction, the pre-arrival stage sets the tone. Yet, when it comes to measuring it, many focus on surface-level metrics like email