SheCanCode is a collaborative community working to tackle the tech gender gap and their Spilling The T podcast talks to women in Tech about their experiences. Janet Miller, Digital Skills Trainer at The CRUMBS Project, recently talked to Kayleigh Bateman from SheCanCode about her career and how she became a leader in combatting the digital […]
An important guiding principle for hotel design, in-room features and public amenities is, “As one does at home, one will soon expect at hotels.”
As hotel leaders, we know that service excellence doesn’t happen by chance—it starts with who we hire, how we train them, and the culture we create from day one.
When it comes to guest satisfaction, the pre-arrival stage sets the tone. Yet, when it comes to measuring it, many focus on surface-level metrics like email
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