Winners of The Staff Canteen Awards 2024 and their guests meet at HIDE restaurant in London’s Mayfair. Ursula Boardman, The Staff Canteen Awards 2024 ‘Hospitality Hero’ represented The CRUMBS Project charity.
We’re seeing a shift in hospitality marketing. Guest expectations are rising fast, and hotel teams are under pressure to deliver more personalised, data-driven experiences
The team at Cogwheel (Stephanie Smith, Mike Wylie and Mohammed Razib) attended the Destination AI Conference for Hoteliers in Washington DC on September 30, 2025.
In hospitality, every detail matters. From the scent of the lobby to the crispness of a pillowcase, guests notice everything. And one of the most overlooked yet impactful areas of service delivery is laundry. Clean, well-presented linen and timely guest laundry services are not just operational tasks—they’re part of the guest experience. As a hotel manager, I’ve seen firsthand how...
The CRUMBS Project, Hibberd Court,
20A Hibberd Way,
Bournemouth BH10 4EP
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