Tag: Cateys

How AI Operators Keep Hotels Running Around the Clock It’s 3:17 AM at a bustling downtown hotel. A guest calls the front desk requesting extra towels. Another needs information about hotel amenities. A third reports a malfunctioning thermostat. Meanwhile, your skeleton night crew, already stretched thin, is juggling a tour group check-in that arrived unexpectedly,...

In hospitality, cleanliness isn’t just a standard—it’s a promise. It’s the first thing guests notice and the last thing they remember. A spotless lobby, a fresh-smelling room, and gleaming equipment all speak volumes about your brand. As operational leaders, we must ensure that our cleaning processes and systems are not only efficient but also elevate the guest experience.  The Clean Premises and Equipment course...

The EarthCheck Research Institute’s latest paper, Tourism and the Road to Net Zero: Why Destinations Must Act Now, authored by Professor Susanne Becken