Working closely with fellow Dorset charity The Parks Foundation, The Crumbs Project trainees provide vital staff resources for the Foundation’s community cafes.
An important guiding principle for hotel design, in-room features and public amenities is, “As one does at home, one will soon expect at hotels.”
As hotel leaders, we know that service excellence doesn’t happen by chance—it starts with who we hire, how we train them, and the culture we create from day one.
When it comes to guest satisfaction, the pre-arrival stage sets the tone. Yet, when it comes to measuring it, many focus on surface-level metrics like email
The CRUMBS Project, Hibberd Court,
20A Hibberd Way,
Bournemouth BH10 4EP
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