In January 2023, a team of volunteers from the B&Q Head Office in Chandlers Ford visited CRUMBS’ training centre in Bournemouth to help staff and trainees prepare the Community Kitchen Garden for the 2023 growing season.
In hospitality, every guest interaction is a reflection of the team behind the scenes. As hotel leaders, we know that service excellence doesn’t happen by chance—it starts with who we hire, how we train them, and the culture we create from day one. Over the years, I’ve learned that strategic leadership in recruitment and induction...
When it comes to guest satisfaction, the pre-arrival stage sets the tone. Yet, when it comes to measuring it, many focus on surface-level metrics like email
As fireworks light up the sky and music pulses from rooftop lounges to poolside decks, July 4th in the U.S. has evolved into far more than just a celebration
The CRUMBS Project, Hibberd Court,
20A Hibberd Way,
Bournemouth BH10 4EP
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