In January 2023, a team of volunteers from the B&Q Head Office in Chandlers Ford visited CRUMBS’ training centre in Bournemouth to help staff and trainees prepare the Community Kitchen Garden for the 2023 growing season.
While AI dominates headlines in guest-facing experiences — from voice assistants to chatbots, marketing, and revenue management — the real revolution in
In hospitality, leadership isn’t just about managing operations—it’s about inspiring people. As hotel managers and executives, we’re not only responsible for the guest experience but also for the energy, engagement, and effectiveness of the teams delivering it. And in today’s fast-paced, guest-centric world, that means leading with purpose, empathy, and strategy. From Managing Tasks to...
Events are experiencing a dynamic resurgence, yet they must strive to enhance their offerings substantially. Today’s attendees arrive with elevated expectations
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