WhatsApp is present in nearly 3 billion phones, making it one of the most used messaging applications across industries and areas, including hospitality and hotel guest communication.

An important guiding principle for hotel design, in-room features and public amenities is, “As one does at home, one will soon expect at hotels.”

As hotel leaders, we know that service excellence doesn’t happen by chance—it starts with who we hire, how we train them, and the culture we create from day one.