The team at Cogwheel (Stephanie Smith, Mike Wylie and Mohammed Razib) attended the Destination AI Conference for Hoteliers in Washington DC on September 30, 2025.

In hospitality, every detail matters. From the scent of the lobby to the crispness of a pillowcase, guests notice everything. And one of the most overlooked yet impactful areas of service delivery is laundry. Clean, well-presented linen and timely guest laundry services are not just operational tasks—they’re part of the guest experience.  As a hotel manager, I’ve seen firsthand how...

As we move toward 2026, the conversation around property-management systems (PMS) has evolved from functionality to philosophy. No longer