Getting guests through the door once is good… but knowing how to make hotel guests return is where the real value lies.

In hospitality, trust is currency. Guests entrust us not only with their comfort but also with their belongings. And when something goes missing, how we respond can make or break their perception of our service. That’s why a well-managed lost and found system isn’t just a back-office function—it’s a frontline strategy for building guest loyalty...

The hospitality search experience has undergone a quiet revolution. Where travelers once Googled their way to vacation options, many now turn to AI